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  • Shipping Information

    Our shipping fees cover processing your order, handling and packing your purchased products, and delivering them to you. Most products are shipped from our warehouses to arrive within five business days of when you placed your order. In the event of a delay, our team shall notify you by email.

    Delivery Surcharge

    Some of our items may not be readily available and will therefore require a longer processing time. These items include bulky, heavy, or limited availability, and have a delivery surcharge in addition to standard delivery and processing fees. Please be aware that the estimated arrival time is listed on the item’s page.

    Refund & Exchange

    We highly take pride on the quality of all our merchandise. Thus, we ensure the satisfaction on the merchandise you purchased through performing high quality measurements before delivery.

    If for any reason you are unhappy with your purchase, please contact us through our email sales@urbanquarter.com within 5 business days of when purchased items have been received to your location. Do include the order ID and the reasons of why you would like to return your order. Please note that we cannot accept returns on final sale items and special order items. Delivery fees are non-refundable. All shipping costs, including packaging and postage charges for returning the merchandise and the dispatch of a replacement item are to be paid by the customer. We only accept exchanges when the merchandise is intact and in saleable condition.

    If for any reason the merchandise is damaged, we do offer a 1-year warranty for all the merchandise available on our website. Please be sure to check the condition of the purchased product upon receiving. Our courier is required to ask you to fill out a form in the form of a checklist on the details of what needs to be considered, in order to ensure the merchandise is of a perfect condition before you sign the receipt of your order. If you notice the merchandise is damaged upon delivery, you are requested to refuse acceptance of merchandise and to immediately inform our courier for an exchange.

    Feel free to get in touch with us directly:
    Urban Quarter
    Sales@urbanquarter.com
    021-2983 2222
    Monday to Friday : 8 a.m. to 5 p.m.

    FAQs - Frequently Asked Questions

    Our shipping fees cover processing your order, handling and packing your purchased products, and delivering them to you. Most products are shipped from our warehouses to arrive within five business days of when you placed your order. In the event of delay, our team shall notify you by email

    International Orders

    Our shipping fees cover processing your order, handling and packing your purchased products, and delivering them to you. Most products are shipped from our warehouses to arrive within five business days of when you placed your order. In the event of delay, our team shall notify you by email